Shipping policy
We want your tea order to arrive safely, securely, and within the estimated timeframe provided at checkout. This Shipping Policy explains how we process, ship, track, and handle orders placed through our online store.
Please review the information below before placing your order. By purchasing from Nopilovessa, you acknowledge and agree to the shipping terms outlined in this policy.
1. Shipping Destinations
Nopilovessa currently ships within the United States only.
We do not currently offer:
- International shipping
- Shipping outside the United States
- Local delivery
- Local pickup or in-store pickup
Orders placed with shipping addresses outside the United States may be cancelled and refunded if we are unable to fulfill them.
2. Order Processing Times
Orders are typically processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday and do not include weekends or applicable holidays.
Orders placed after our daily processing cutoff, on weekends, or during holidays may begin processing on the next available business day.
During periods of unusually high order volume, product launches, promotions, or other unforeseen circumstances, processing may take slightly longer. If a significant delay occurs, we will make reasonable efforts to communicate the updated timeframe.
3. Shipping Options & Delivery Estimates
Once your order has been processed and handed over to the shipping carrier, estimated delivery times generally range from 3–7 business days, depending on the destination and carrier service.
Please understand that shipping estimates are provided for guidance and are not guaranteed delivery dates. Actual delivery times may vary due to carrier delays, weather conditions, holidays, peak shopping periods, address issues, or circumstances beyond our control.
Available shipping options and their applicable costs will be displayed during checkout based on your shipping address and order details.
4. Shipping Costs
Shipping charges, when applicable, will be calculated and displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be clearly communicated on our website and may be subject to specific order-value, product, geographic, or promotional conditions.
Unless otherwise stated during checkout, customers are responsible for any applicable shipping charges associated with their order.
5. Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
You can use the provided tracking number to monitor your package's progress through the applicable carrier.
Please allow some time for tracking information to become active after your order has been handed to the carrier. In some cases, tracking updates may not appear immediately.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number, if applicable
- City
- State
- ZIP code
If you realize that you entered an incorrect address, please contact us as soon as possible after placing your order. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if you request that the order be reshipped.
7. Delayed Shipments
While we work to provide reliable delivery estimates, Nopilovessa cannot guarantee that an order will arrive within a specific timeframe.
Shipping delays may occur because of:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holidays
- High shipping volumes
- Transportation interruptions
- Incorrect or incomplete addresses
- Security or operational issues
- Other circumstances outside our reasonable control
If your package is delayed, please first check the tracking information provided in your shipping confirmation.
8. Lost, Missing, or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, we recommend checking around your property and asking household members, neighbors, or your building's management whether the package was received on your behalf.
You should also contact the applicable shipping carrier using the tracking information.
If you believe your package has been lost or there is another delivery issue, please contact us so we can help determine the appropriate next steps.
Nopilovessa is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout, including packages that may subsequently be lost or stolen after delivery.
9. Damaged Packages
We take care to package orders appropriately for shipment. However, packages may occasionally experience damage during transportation.
If your order arrives damaged, please contact us as soon as reasonably possible and provide:
- Your order number
- A description of the damage
- Clear photographs of the damaged package and products
- Any relevant shipping or tracking information
We will review the situation and determine the appropriate resolution in accordance with our applicable return and refund policies.
10. Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before the order enters processing or is shipped. However, once an order has been processed or handed to the carrier, we may be unable to modify or cancel it.
Any eligible refunds, returns, or exchanges are subject to our applicable Return & Refund Policy.
11. No Local Pickup or Local Delivery
Nopilovessa currently operates as an online-only store for shipping purposes.
We do not offer local pickup, in-store pickup, or local delivery services. All orders must be shipped to an eligible United States shipping address through the available shipping options presented at checkout.
12. Shipping Restrictions
At this time, Nopilovessa ships only to eligible addresses within the United States.
Certain locations, addresses, or products may be subject to carrier-specific restrictions. If we are unable to ship an order to the address provided, we will contact you regarding the available options.
13. Shipping During Holidays and Promotions
Orders placed during major holidays, promotional events, product launches, or periods of unusually high demand may require additional processing or delivery time.
We recommend placing orders in advance if you need them by a particular date. Any specific holiday shipping deadlines or promotional shipping terms will be communicated on our website when applicable.
14. Delivery Estimates Are Not Guaranteed
Any processing and delivery timeframes stated on our website are estimates rather than guaranteed delivery dates.
Once an order has been transferred to the shipping carrier, delivery timing may be affected by circumstances outside Nopilovessa's control. We are unable to guarantee delivery by a particular date or time unless a specific guaranteed service is expressly offered and confirmed at checkout.
15. Contact Us About Shipping
If you have questions about your order, shipping status, or delivery, please contact our customer support team with your order number and the email address used to place the order.
We will do our best to assist you and provide the most current information available regarding your shipment.
Thank You
Thank you for choosing Nopilovessa. We appreciate your order and are committed to making your shopping and delivery experience as smooth and transparent as possible.